As several of Tachografservice A/S's customers have already experienced, there are challenges with new company cards (generation 2) as well as waiting times for already ordered company cards.
Therefore, Tachografservice A/S contacted the National Police, who have provided this explanation:
"Since the summer of 2019, transport companies have experienced challenges with download of data from the tachograph in the trucks when using the new business card (generation 2) produced by Thales, the police supplier of tachograph cards.
On 22nd of October 2019, the National Police held a meeting with Thales.
The meeting found that the National Police did not have information of previously used business cards and that Thales, in connection with the production of business cards (generation 2), has mistakenly formed a new database in which only a number of companies were registered. As a result, all companies that are not/were not registered in this database were perceived as a brand new company, with the result that a completely new card number was produced. This has meant that tachograph data generated on a previous business card (generation 1) has not been available with the new business card (generation 2).
At Thales' request, the National Police has agreed that Thales will cease production of company cards (generation 2) until the database of data relating to all tachograph cards generation 1 is transferred to the new database. It will then be possible to produce business cards (generation 2) with the same company number as on the old business card (generation 1). However, the first production of business cards (generation 2) will not be put on hold and will thus continue to be produced.
Thales has informed that it expects to have the databases merged by week 44, after which production of all company cards (generation 2) will be resumed.
The National Police will inform the police districts about the above, including that applications for first-time productions of business cards must be marked so that they will stand out while they are in production at Thales.
On the basis of the information the Danish Traffic Authority has received and will receive in the future from the National Police, the Danish Traffic Authority will take this into account in their control of the companies as far as possible, so that companies that have been affected by the problem with the new business cards after the information will not go through a company control during the current period.
On this basis, the Danish National Police will submit an updated list of all companies that have been receiving company cards generation 2 up to and including 22nd of October 2019."
Tachografservice A/S will follow the case and come up with approaching information once the problem of company cards (generation2) has been resolved.
Read more about company audits.